FAQs
Who or what is Pets On Stuff?
Pets On Stuff is a service and online shop that enables pet owners (or their gift-buying friends and family members) to create and purchase personalised pet portraits.
Pets On Stuff is run by a small team based in the United Kingdom (but don't worry — we ship worldwide).
What is a pet portrait?
A pet portrait is any piece of artwork featuring a pet.
At Pets On Stuff we focus on digital pet portraits because they can be rendered quickly and at any size, but pet portraits can come in other forms such as drawings, paintings, and sculptures.
How does it work?
Creating a pet portrait with Pets On Stuff is easy.
All you need to do is start designing your pet portrait and follow the instructions on the page to upload your pet photos and begin personalising your design.
We'll turn your pet photos into a series fun and artistic images that you can add straight to your design, and from there you can fully customise the rest of your pet portrait and make it your own.
Get started or read more about how it works.
How much does it cost?
Designing your pet portrait is completely free!
Have a play with our pet portrait designer to see how easy it is to create your very own personalised pet portrait in just a few minutes.
If you love your pet portrait you can choose to get it printed onto any of the products in our Shop.
All the prices in our shop include shipping and are very affordable, and unlike our competitors we don't charge extra if you want to add more than one pet to your pet portrait design.
How long does it take?
It's incredibly fast to design your pet portrait — you can have yours finished in just a few minutes!
If you choose to get your pet portrait printed then you'll need to wait a few days for the production process to be completed, and then a few more days for shipping depending on your shipping destination.
We'll always keep you updated on your order's progress and you'll receive full tracking information for your order if the courier provides it.
Do you offer artwork previews?
Absolutely! This is what makes Pets On Stuff the best place to buy your pet portrait.
We'll always show you a live preview of your pet portrait design as you create it.
When you choose which of our products you'd like to get your pet portrait printed on we'll also show you a preview of what that product will look like with your pet portrait printed onto it.
With Pets On Stuff you'll always know what you're buying before you buy it.
What happens if a pet photo can't be processed or the result isn't the best quality?
If you've taken or chosen a pet photo that meets the requirements in our Photo Guide then our website should be able to process your pet images and create your fun and artistic pet image styles, but on rare occasions it might not be able to do this fully.
On these occasions you can always try again with a different photo to see if that produces better results.
You can Contact Us 💬 if you're having trouble taking or choosing the perfect photo and we'll give you a hand with it.
If you aren't able to take a brand new photo (for example, if your pet has sadly passed away or if you're buying a pet portrait for someone else and don't have many photos to choose from) you can send us any photos that you have and we'll see if we can process them manually for you.
What happens if there's a problem with an order?
We've chosen our products and suppliers very carefully to ensure that we always provide the best quality pet portraits and end-to-end service.
In the unlikely event that anything were to go wrong with your order you can rest assured that we'll work with you to put it right as quickly as possible.
All you need to do is Contact Us 💬 as and we'll look into it as soon as possible.
You can read more about our obligations to you in our Terms and Conditions.
Why choose Pets On Stuff?
Pets On Stuff offers the very best way to design and print a pet portrait.
Here are just some of the reasons why you should choose us:
- You can design your pet portrait in real-time with a live preview which will update with every option you change
- In just a few seconds we can turn your original pet photos into fun and artistic images that you can add straight to your pet portrait
- Our pre-built templates can set the entire look and feel of your pet portrait
- We can print your pet portrait onto a wide range of products and we'll show you a preview of your pet portrait on your chosen product before you buy it
- We fulful our orders as locally to your shipping destination as possible so we can keep our prices low and keep our carbon footprint in check
How can we be contacted?
We'd love to hear from you if you have any questions about us or our products.
Check out our Contact Us 💬 page for all our contact details.